Wednesday, August 14, 2019
GMSA 2019 Special Edition

The 2019 Gold Medal Service Award Winners Honored at FN Platform

Service is the alpha and the omega for independent shoe shops, and yesterday Footwear Insight recognized the stores that elevate it to an art form at the fifth Gold Medal Service Awards breakfast, held at the FN Platform show in Las Vegas.

This year’s list included 78 of the footwear world’s most influential shops — as well as the largest number of first-time inductees ever. The shops receiving the Gold Medal Service Award represent the best of the independent footwear world: The stores that have built a consumer-focused, service-obsessed business and who are dedicated to improve each day.

More than 120 stores were nominated for the awards and were mystery-shopped by Franklin Retail Solutions, the leading provider of in-store merchandising solutions. Stores were evaluated on 24 different customer experience-focused criteria covering every aspect of the experience, from entering the store, the try-on and fitting process, the store environment and the checkout process.

Market Street Shoes, the two-store comfort chain in Seattle, WA, was this year’s recipient of the Hoka One One Community Service Award, given each year to a store that truly makes a difference in its local area.

The Gold Medal Service Award winners for 2019 are:

  • Ahh Comfort Shoes, Arlington Heights, IL
  • Alan's Shoes, Tucson, AZ
  • The Alaska Walking Store, Anchorage, AK
  • Alec's Shoe Store, Nashua, NH
  • Beck's Shoes, San Jose, CA
  • Becker's Best Shoes, Mount Dora, FL
  • Brooks Shoes for Kids, Santa Monica, CA
  • Brown's Shoe Fit Co., Ft. Collins, CO
  • Burch's Shoes, Eugene, OR
  • Burton's Shoes, Lodi, CA
  • Chandler's Walk Shoppe, Salt Lake City, UT
  • Chiappetta Shoes, Kenosha, WI
  • Comfort Footworks, Matthews, NC
  • Comfort One Shoes, Frederick, MD
  • Comfort Plus Shoes & Footcare, Leawood, KS
  • Cook & Love Shoes, Memphis, TN
  • Coolest Shoes in  California, Carlsbad, CA
  • Dardano's, Denver, CO
  • Desert Birkenstock, Las Vegas, NV
  • Elliott’s Boots, Knoxville, TN
  • ELM Shoes, Greencastle, PA
  • Eneslow Shoes & Orthotics, New York, NY
  • Esmond's Shoes, Richmond, IN
  • Evans on the Common, Townsend, MA
  • Felger's Footwear, Houma, LA
  • The Foot Performance Center, Rochester, NY
  • Foot Savvy, Greenwood Village, CO
  • Foot Solutions, Columbia, SC
  • Foot Solutions, Easton, PA
  • The Foot Spot, Leawood, KS
  • The Foot Store, Mt. Pleasant, SC
  • The Foot Traveler Shoe Company, Buford, GA
  • For Your Toes and Feet, Houston, TX
  • Golden Shoes, Traverse City, MI
  • Harry's Shoes, New York, NY
  • InStep, Austin, TX
  • Johnson's Shoes, Chico, CA
  • Joy-Per's Shoe’s, Salinas, CA
  • K&D Shoes, Conyers, GA
  • Karavel Shoes, Austin, TX
  • Kassis Brothers' Shoes, Charleston, SC
  • Lamey Wellehan, Auburn, ME
  • Little's Shoes, Pittsburgh, PA
  • Lucky Shoes, Fairlawn, OH
  • Mar-Lou Shoes, Lyndhurst, OH
  • Market Street Shoes, Seattle, WA
  • Miroballi Shoes, Orland Park, IL
  • Modern Shoe, Provo, UT
  • Molly's, Sarasota, FL
  • Montano’s Shoes, Saugerties, NY
  • On the Run, San Francisco, CA
  • Pegasus Footwear, Woodstock, NY
  • Peterson Shoes, Anoka, MN
  • Reyers, Sharon, PA
  • Schuler Shoes, Roseville, MN
  • Shoe Fly, Harrisburg, PA
  • Shoe Mill, Clackamas, OR
  • Smith & Davis Clothing, Fayetteville, GA
  • Smith's Shoes, Odessa, TX
  • Soft Shoe, Richmond, KY
  • Sole Provisions, Wading River, NY
  • Stan's Fit for Your Feet, Brookfield, WI
  • Step Ahead, Aiea, HI
  • Ted's Shoe & Sport, Keene, NH
  • Tops For Shoes, Asheville, NC
  • Turnpike Comfort Footwear, Fresh Meadows, NY
  • The Ultimate Foot Store, Honolulu, HI
  • Valley Sole, Huntsville, AL
  • Vanderloop Shoes, Little Chute, WI
  • Vernon Powell Shoes, Salisbury, MD
  • Vionic by Lucky Shoes, Fairlawn, OH
  • Walk'n Shoes, Boca Raton, FL
  • Walking Comfort, Centerville, UT
  • Waxberg's Walk Shoppe, Niles, IL
  • Wesley's Shoes, Chicago, IL
  • Westlake Shoes, Westlake Village, CA
  • When The Shoe Fits, Vancouver, WA
  • Woldruff's Footwear & Apparel, Goshen, IN

For more coverage of the awards, including photos from the Awards Breakfast, please
visit goldmedalserviceawards.com, and follow our Facebook page to see even more photos from the event as they are uploaded in the upcoming days. And be sure to see more in our upcoming editions of Footwear Insight Extra and Footwear Insight magazine.